Summary
Responsible for playing an integral role in ensuring the company's smooth operation by optimizing efficiency and productivity while maintaining a high level of service quality. Responsible for overseeing the day-to-day administrative functions, from managing Client Case Manager (CCM) and coordinating office activities to handling financial matters and ensuring compliance with legal standards. By fostering an organized and supportive environment, the Floor Manager enables staff to concentrate on their case management, thereby facilitating the Company’s ability to meet its clients’ needs effectively and efficiently. This role supports the Company’s objectives through strategic planning and resource management, contributing to its overall success and sustainability.
Duties and Responsibilities
· Walk the floor daily to ensure the CCM’s are working efficiently.
· Provide leadership and guidance: analyze situations and implement solutions.
· Monitor employee workload, and speak to the USA team on global distributions.
· Assist CCM in providing accurate answers to their daily questions.
· Organize individual training when necessary for CCM’s.
· Oversee new hires and create reports on their case management skills.
· Supervise staff by managing the Client Case Managers (CCM) and coordinating office schedules to ensure efficient workflow.
· Set goals and deadlines for their department or facility. Recommend ways to improve the CCM's efficiency.
· Assigning responsibilities based on each staff member’s strengths and providing ongoing support and feedback are crucial for a productive and harmonious work environment.
· Plan strategies and policies to ensure that CCM meets established goals.
· Implement and maintain office policies and procedures to ensure compliance with legal regulations and enhance operational efficiency.
· Managing client interactions and communications smoothly by facilitating communication between attorneys, support staff, and clients to ensure a clear and effective exchange of information.
· Recommend changes to policies or procedures to improve operations, such as reassessing supplies or recordkeeping.
· Log attendance and work with HR to ensure punctuality and attendance goals are met.
. Weekly business recaps turned into your direct report.
Skills and Qualifications
· Ability to lead, develop, and teach others through strong supervisory and leadership skills.
· Knowledge of HIPAA practices
· Client Relationship Management
· Problem-solving and critical thinking skills
· Must be precise in gathering, organizing, and filing documents.
· Excellent written and verbal communication
· Must develop relationships and work well as a team.
· Excellent interpersonal and customer service skills.
· Excellent organizational skills and attention to detail.
· Strong analytical and problem-solving skills.
· Ability to prioritize tasks and to delegate them when appropriate.
· Proficient with Microsoft Office Suite or related software
Physical Requirements
· Stand or Sit: Must remain stationary 50% of the time.
· Walk: Must be able to move inside the office to access cabinets, machinery, etc.
· Use hands/fingers to handle or feel: Constantly operate a computer and other office productivity machinery, such as a copy machine, computer, and printer.
· Stoop, kneel, crouch, or crawl: Constantly positions self to provide service for machinery, computers, printers, etc.
· Talk/hear: The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
· See: The ability to observe details at close range (within a few feet of the observer).
· Carry weight, lift: Frequently moves boxes weighing up to 20 pounds across the office for various needs unassisted, 25 pounds heavier with assistance.
· Exposure to work: Exposure to normal office conditions.
· Quick Response: Must be able to respond quickly to sounds.
Education and/or Experience Requirements
· BS/BA in Business is preferred, and/ or equivalent experience can be substituted on a year-per-year basis.
. At least four years of in-person floor manager experience, over seeing a team of 80 plus in office.
· At least four years of manager experience instead of a degree.
· Must communicate (orally and written) effectively in English; Bilingual is a must. No exceptions.
You must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.